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Privacy Policy

Effective Date: 31 August 2025
1. Who We Are
This Privacy Policy explains how Hypnotherapy Berkshire (“we,” “us,” or “our”) collects, uses, stores, and shares personal information when you use www.hypnotherapyberkshire.com and related services. Our digital hypnosis audio products and subscriptions are offered under our sub-brand Premium Hypnosis Audios, which forms part of Hypnotherapy Berkshire.
Data Controller: Hypnotherapy Berkshire
Address: Park Way, Newbury, RG14 1EE, England
Email (privacy/data requests): Lee@hypnotherapyberkshire.com
Email (audio product support): premiumhypnosisaudios@gmail.com
2. Scope
This Policy covers:
  • Website visitors, enquirers, and newsletter subscribers
  • Clients and prospective clients for in-person services
  • Customers and subscribers for Premium Hypnosis Audios digital products
3. What We Collect
3.1 Information you provide
  • Contact details, booking details, and messages
  • Name, email, billing address
  • Purchase details, subscription choices
  • Account login details (if you create an account)
  • Health or preference information you choose to share when booking (only where relevant to providing the service)
3.2 Information collected automatically
  • IP address, device and browser information
  • Usage data such as pages visited, clicks, and downloads
  • Cookies and similar technologies (see Section 7)
3.3 Information from third parties
  • Payment processors (for payment confirmations; we do not store full card details)
  • Analytics and email platforms (to understand usage and deliver communications)
  • Scheduling or booking tools (to manage appointments)
4. How We Use Your Information
We use personal information to:
  • Provide and manage appointments, downloads, and subscriptions
  • Process secure payments and prevent fraud
  • Communicate about updates, support, and service notices
  • Personalise and improve the Site and services
  • Send marketing communications where permitted (you can opt out at any time)
  • Comply with legal obligations
Lawful bases include contractual necessity, legitimate interests (for example, to improve services and prevent abuse), consent (for optional marketing), and legal obligations.
5. Sharing Your Information
We do not sell or rent your data. We may share information with:
  • Service providers acting on our instructions, such as payment processors (Stripe, PayPal), email providers, web hosting, analytics, and booking platforms
  • Professional advisers and insurers where necessary
  • Authorities where required by law or to protect our rights and users
  • Business successors in the event of a merger, acquisition, or restructuring
Where we use processors, we require appropriate safeguards and confidentiality.
6. International Transfers
Your data may be processed outside the UK or EEA (for example, in the United States). Where this occurs, we rely on appropriate safeguards such as Standard Contractual Clauses or other lawful transfer mechanisms.
7. Cookies and Similar Technologies
We use cookies and similar technologies to:
  • Keep you logged in and store preferences
  • Analyse how the Site is used
  • Improve performance and personalise content
  • Deliver relevant promotions or offers
On your first visit you may see a cookie banner to manage preferences. You can also control cookies via your browser settings. Disabling some cookies may affect the Site experience.
  • For information about cookies, visit www.allaboutcookies.org.
  • We use analytics tools such as Google Analytics to understand usage; these set cookies that do not identify you directly.
8. Email, Marketing, and Newsletters
If you opt in to newsletters or marketing, we will use your details to send relevant updates. You can unsubscribe at any time using the link in the email or by contacting us. We track basic engagement (for example, opens and link clicks) to improve the relevance of our content.
9. Your Rights (UK GDPR)
You may have the following rights:
  • Access your personal data
  • Rectification of inaccurate or incomplete data
  • Erasure in certain circumstances
  • Restriction of processing in certain cases
  • Portability of data you provided to us
  • Object to processing based on legitimate interests or to direct marketing
  • Withdraw consent where processing relies on consent
To exercise your rights, contact Lee@hypnotherapyberkshire.com.
You also have the right to lodge a complaint with the ICO: www.ico.org.uk.
10. Data Retention
We keep personal data only as long as necessary for the purposes set out in this Policy, including legal, accounting, and reporting requirements. When no longer needed, data will be securely deleted or anonymised.
11. Security
We use appropriate technical and organisational measures to protect personal data. No system is completely secure. Please keep your account credentials safe and tell us promptly if you suspect unauthorised access.
12. Children
Our services are not directed to anyone under 16. We do not knowingly collect data from children. If we learn we have collected data from a child, we will delete it promptly.
13. Links and Social Platforms
Our Site may contain links to third-party websites and social media platforms. Their privacy practices are their own. Please review their policies before providing data. We are not responsible for external sites.
14. In-Person Notes and Health Information
For in-person hypnotherapy or massage, brief session notes may be kept to support your care. These are held confidentially and retained only as long as necessary to provide the service and meet legal or professional requirements.
15. Changes to This Policy
We may update this Privacy Policy to reflect changes in law, technology, or our services. Updates will be posted here with a revised effective date. Where appropriate, we will notify you by email.
16. Contact Us
Data controller: Hypnotherapy Berkshire
Park Way, Newbury, RG14 1EE, England

© 2025 Hypnotherapy Berkshire | All Rights Reserved

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*Disclaimer: Individual results may vary

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07736515281

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